Product Support &Warranty

Product Support & Warranty

At AULRAYIN, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.

Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.

AULRAYIN specializes in stylish and practical outdoor sports gear, categorized into sports sunglasses, sun protection clothing, and bucket hats.

If you need assistance with your purchase, please contact our customer support team:

  • Customer Service Email: service@aulrayin.com

Product Information Support

Before purchasing, customers can review detailed product information available on each product page, including:

  • Product descriptions

  • Product features and UV protection performance

  • Material information (when applicable)

  • Size and fit details (when applicable)

  • Care and usage recommendations

If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.

Warranty & Product Assistance

AULRAYIN aims to provide products that meet reasonable quality and durability expectations. If you receive an item with a manufacturing defect, damage during delivery, or experience a product-related concern, please contact our customer service team for assistance.

  • Product Support Email: service@aulrayin.com

To help us review your request efficiently, please provide:

  • Order number

  • Email address used during checkout

  • Product details (e.g., sports sunglasses model, clothing size/style, or bucket hat variant)

  • Description of the issue

  • Relevant photos or information (if applicable)

Our team will review your request and provide appropriate support based on the situation.

Returns & Exchange Support

If your order requires a return, exchange, or refund request, please contact us before sending any items back.

  • Return & Customer Support Email: service@aulrayin.com

For detailed return and refund procedures, please review our Return Policy.

Company Information

  • Brand Name: AULRAYIN

  • Official Website: https://aulrayin.com

  • Legal Entity: Heilongjiang Zhilang Network Technology Co., Ltd.

  • Unified Social Credit Code: 91230109MAEEFQRW12

  • Registered Address: Unit 15, 1st Floor, Building 20, Yushun Jiayuan, Meishujia Avenue, Limin Development Zone, Harbin City, Heilongjiang Province

  • Customer Support Email: service@aulrayin.com

aulrayin.com is owned and operated by Heilongjiang Zhilang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

AULRAYIN is dedicated to providing customers with:

  • Clear product information

  • Convenient shopping experiences

  • Responsive customer support

  • Transparent after-sales assistance

If you have any questions about our products or services, please contact us: service@aulrayin.com

Thank you for choosing AULRAYIN.