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Welcome to AULRAYIN

At AULRAYIN, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.

AULRAYIN specializes in practical and stylish outdoor sports gear, including sports sunglasses, sun protection clothing, and bucket hats. Our products are designed for active outdoor lifestyles, sun protection, and comfort.

We believe clear communication and responsive customer support are important parts of a convenient online shopping experience.

Customer Support

Our customer service team can assist you with product information, order inquiries, shipping questions, returns, refunds, exchanges, and other general customer service matters.

Product Information

If you have questions before purchasing, we can provide information regarding product details, product features, materials, UV protection levels, sizing and fit information, usage and care instructions, and other questions related to our sports sunglasses, sun protection clothing, and bucket hats.

Order Assistance

For questions regarding your order, please contact us with your order information. Our customer service team can assist with order status inquiries, order confirmation questions, shipping updates, address-related concerns, and other order-related requests.

To help us locate your order more efficiently, please provide your order number, the email address used during checkout, and relevant product information when contacting us.

Shipping Support

If you have questions about delivery or shipping progress, our team can assist with shipping information, tracking updates when available, delivery-related inquiries, and shipment concerns.

For additional information regarding delivery and shipping, please refer to our Shipping Policy.

Returns & Refund Support

If you need assistance with a return request, refund inquiry, exchange question, or product-related issue, please contact our customer service team before returning an item.

For faster assistance, please include your order number, reason for the request, relevant product details, and supporting information or photos when applicable.

For complete return and refund terms, please review our Return Policy.

Contact Information

Our customer service team will review your request and respond as soon as reasonably possible. Providing complete and accurate order information when contacting us can help us handle your inquiry more efficiently.

Company Information

The AULRAYIN online store is operated by the following legal entity:

  • Brand Name: AULRAYIN

  • Official Website: https://aulrayin.com

  • Legal Entity: Heilongjiang Zhilang Network Technology Co., Ltd.

  • Unified Social Credit Code: 91230109MAEEFQRW12

  • Registered Address: Unit 15, 1st Floor, Building 20, Yushun Jiayuan, Meishujia Avenue, Limin Development Zone, Harbin City, Heilongjiang Province

  • Customer Support Email: service@aulrayin.com

aulrayin.com is owned and operated by Heilongjiang Zhilang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

AULRAYIN is committed to providing customers with clear product information, transparent shopping processes, responsive customer support, and convenient after-sales assistance.

We continually review and improve our services based on customer feedback and aim to provide a simple, clear, and convenient shopping experience for customers purchasing our sports sunglasses, sun protection apparel, bucket hats, and related accessories.

Thank you for choosing AULRAYIN.

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